Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • SS

    “My experience at Pioneer has always very pleasant. They are always there when I have needed them, no matter how trivial the issue may be. My agent is Jeffrey Stalnaker and he is the best ever. Certainly have recommended Pioneer and will continue to do so.”

  • TM

    “Very polite, answered all my questions, friendly and knowledgeable. Would highly recommend!”

  • MC

    “Shelly was great! I went in for a quote and had to talk the specifics o we with my husband. We agreed to start coverage and all I had to do was text Shelly and she had everything set up and ready to go for me to sign the papers and make the payment to get my insurance active. Quick and easy, no hassle and no trying to sell me stuff I do t want or need.”

  • CS

    “Extremely affordable and very professional! I feel like family when I walk into a Pioneer office. No complaints whatsoever. :)”

  • TH

    “Very personable! Flexible with scheduling. Informative. ”

  • BD

    “Very professional, friendly and efficient!”

  • GW

    “Everyone is very helpful and kind enjoy doing business with Pioneer”

  • BD

    “Great insurance. Was by far the most affordable for me. Great customer service always very friendly and helpful. Had a traffic incident and they helped out immensely and with haste. 10/10.”

  • BD

    “I’ve had insurance through pioneer insurance since I’ve started driving. They’ve always been helpful, friendly, great rates and always try to make sure you have what you need on your insurance plans. ”

  • MW

    “We live out of state and built a vacation cabin in Elkins. Desiring to “keep it local”, we contacted multiple insurance agencies and, after reviewing what each agency had to offer, signed up with Shelly with Pioneer. They are very professional, very timely in correspondence, always available for questions, etc. Would not hesitate whatsoever to recommend Pioneer.”

  • DS

    “I HAVE BEEN INSURED BY ELLEN FOR WHAT SEEMS LIKE 40 YEARS. HER COMPANY IS RUN PROFESSIONALY AND LIKE A FAMILY RUN BUSINESS. I FEEL COMFORTABLE WITH HER EMPLOYEES AND ABSOLUTELY LOVE HER.”

  • RW

    “Very good service with great discounts.”

  • EB

    “Jeff took the time to make sure all of my insurance needs were taken care of and offered me some other options I had never considered. He is always helpful and friendly but never pushy like some insurance agents can be. ”

  • DH

    “Pioneer Insurance is always friendly, helpful and keeps my insurance up to date. GREAT customer service!! Love them……….”

  • CB

    “You all are always willing to help when there is a question I have about my policy. Thank you all. YOUR GREAT! ”