Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • BD

    “Great insurance. Was by far the most affordable for me. Great customer service always very friendly and helpful. Had a traffic incident and they helped out immensely and with haste. 10/10.”

  • BD

    “I’ve had insurance through pioneer insurance since I’ve started driving. They’ve always been helpful, friendly, great rates and always try to make sure you have what you need on your insurance plans. ”

  • MW

    “We live out of state and built a vacation cabin in Elkins. Desiring to “keep it local”, we contacted multiple insurance agencies and, after reviewing what each agency had to offer, signed up with Shelly with Pioneer. They are very professional, very timely in correspondence, always available for questions, etc. Would not hesitate whatsoever to recommend Pioneer.”

  • DS

    “I HAVE BEEN INSURED BY ELLEN FOR WHAT SEEMS LIKE 40 YEARS. HER COMPANY IS RUN PROFESSIONALY AND LIKE A FAMILY RUN BUSINESS. I FEEL COMFORTABLE WITH HER EMPLOYEES AND ABSOLUTELY LOVE HER.”

  • RW

    “Very good service with great discounts.”

  • EB

    “Jeff took the time to make sure all of my insurance needs were taken care of and offered me some other options I had never considered. He is always helpful and friendly but never pushy like some insurance agents can be. ”

  • DH

    “Pioneer Insurance is always friendly, helpful and keeps my insurance up to date. GREAT customer service!! Love them……….”

  • CB

    “You all are always willing to help when there is a question I have about my policy. Thank you all. YOUR GREAT! ”

  • PN

    “We’ve dealt with Shelly Kerns for several years now. We have our homeowners, auto, and liability policies with Pioneer and Shelly is our agent. She is always very responsive, friendly, knowledgeable, and willing to assist with any situation. We would recommend to anyone seeking insurance, that they give Shelly a call and make an appointment to discuss their needs with her.

    Thanks for all your help, Shelly!

    Perry and LeAnn Nutter”

  • VS

    “Can’t say enough about Jeff Stalnaker and
    Pioneer Insurance Agency. They have been there for me and met all my insurance needs. Would recommend them highly. Everyone that works there are always helpful. Thank you!! ”

  • BB

    “Promptness.”

  • DT

    “Customer service is great, price and value are good.”

  • CP

    “Friendly service, easy to work with, helped us through the process of settling my parents estate.”

  • DC

    “You guys are always there for us when we need you.When we had some storm damage to house to were right there to help us.”

  • SB

    “User friendly ”